Your Rights
Unfortunately, accidents do happen. When they do, it’s important to restore your vehicle to it pre-accident condition. If your vehicle can't be driven your first challenge is what to do with your vehicle. Fortunately, if your Toyota is within the 3 yr. 60,000 km. basic warranty or you have purchased Roadside Assistance coverage you simply call 1 888 TOYOTA8 (1 888 869 6828) and an approved towing company will be dispatched free of charge. If you are not covered by either of these options we understand your dilemma, as a courtesy to all Toyota owners, we invite you to call the 1 888 TOYOTA8 number and an approved towing company will be arranged on a customer pay basis.
Next, contact your insurance company as soon as possible after the accident. Your insurance company may try to direct you to a particular body shop to obtain an estimate and / or to do the repair. Under no circumstances are you legally obligated to go to this shop. As the vehicle owner and payer of the insurance premium it is your right to choose the collision repair facility that you would prefer to repair your Toyota.
Make sure your insurance company knows that your expectations as a Toyota owner are that:
- Your vehicle be restored to its pre-accident condition using Genuine Toyota Collision Parts.
- The actual repairs be carried our by a Toyota Certified Collision Centre or a facility referred by your Toyota Dealer.
Remember:
IT IS YOUR RIGHT TO CHOOSE WHO REPAIRS YOUR VEHICLE
For additional information, you may consult the brochure entitled "Accidents and repairs; putting the pieces together". This brochure is found in your glovebox compartment.
